General Rule
Crypto payments are irreversible. As a general rule, EXO token purchases are final and non-refundable once payment is confirmed and tokens are credited.
When We May Review a Request
We may, at our sole discretion, review refund requests in limited cases such as duplicate payment, demonstrable platform error, or where a payment was sent before EXO was credited and the buyer requests cancellation in writing within 24 hours.
No Guarantee of Refund
Submission of a refund request does not entitle you to a refund. EXOVUM does not guarantee any refund. Decisions are final.
Process
Send refund requests to support@exovum.com with order number, payment TXID, sending wallet, and a description of the issue. We may require KYC verification before processing any refund.
Exclusions
Refunds are not available for: wrong-network transfers, transfers to incorrect addresses, change of mind, market price changes, claims after tokens have been distributed, or any reason related to expected token value or listing.
Refund Contact
support@exovum.com